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My partner and I booked a combined cruise and train holiday to the United States, which should have commenced in May. Jetline Travel Limited cancelled the trip due to the lockdown, so I requested a refund of the £9,598 we had paid. I was told that £2,000 was ‘irrecoverable’, which I disputed. When Jetline would not relent, I approached my card company. Jetline then offered an immediate £2,503, with a credit note for £7,095 to be cashed by September 30. I agreed and received the £2,503, but Jetline failed to pay the balance and says it is extending its credit voucher to the end of next March, which is unacceptable.

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