I ordered a product called Resurge after listening to a very lengthy infomercial. I normally don’t watch these things, but it came through on a news website I subscribe to as an “sponsored advertiser”. I didn’t find out until a couple of days after I had already placed my ordered that the advertisement was completely false. I hadn’t received verification of shipping so I contacted Clickbank and told them I wanted to cancel the order. They said they would put the cancellation through to the vendor. After I received an email from Clickbank stating they had put the cancellation order through, I received another email saying the order had been shipped that same day. How convenient.
I called Clickbank and told them I would be returning the product for a refund. They emailed me instructions on where to send the product and what information I should include. Once the vendor received the product, they were to issue me a refund. I sent the product back via Priority Mail on 8/26/20. Tracking info said it was delivered on 8/28/20. On 9/14/20 I checked my credit card statement and saw that no refund had been issued. I called Clickbank and they apologized and said they would request the refund from the vendor and that I should see it on my statement within 3 to 5 days.
Today is 9/22/20 and I still have not received the refund. I called Clickbank again and was given some lame excuse about the customer service rep I dealt with on 9/14/20 hadn’t completed the refund request. I was told that the refund would be expedited and I should see it by 9/25/20. It will be interesting to see if this actually happens. If it doesn’t, the next step is to contact my credit card company, the BBB and the AG of California where Clickbank’s headquarters are. If I had the option of giving this company no stars, I would.